Q1: Are you a manufacturer or trading company?
A1: We are a professional manufacturer with over 15 years of experience in aluminum mobility products. Our factory is located in Qingdao, China, and we welcome OEM/ODM orders.
Q2: Can you customize the size, logo, or packaging?
A2: Yes, we offer customization services for size, logo printing, color, and packaging according to your requirements. MOQ may apply for custom orders.
Q3: What is the load capacity of the ramp?
A3: Our standard ramps support up to 270 kg (600 lbs). For heavy-duty applications, we can offer reinforced models up to 350 kg or more.
Q4: What is your lead time for production and delivery?
A4: Usually 20-25 days for standard models. For bulk orders or customized products, the lead time is about 30-40 days after deposit confirmation.
Q5: How do you ensure product quality?
A5: We have strict quality control from raw materials to final inspection. All products are tested for durability, load capacity, and safety before shipping.
Q6: Can I get a sample before placing a bulk order?
A6: Yes, sample orders are welcome. Sample fees can be refunded in bulk orders. Shipping cost is borne by the buyer.
Q7: What are your payment terms?
A7: T/T is preferred: 30% deposit and 70% balance before shipment. L/C and other terms are negotiable depending on the order volume.
Q8: Do your products have certifications?
A8: Yes, our products can be supplied with CE certifications upon request.
Q9: How do you ship the goods? Can I use my own forwarder?
A9: We usually ship by sea for bulk orders. Air and express delivery are also available for small quantities. You are welcome to use your own shipping agent.